How to Write a Customer Service Resume

Creating an effective customer service cover letter or resume (Curriculum Vitae) is about highlighting your pertinent knowledge and experience. A well-written resume or CV and a professional cover letter, along with a professional LinkedIn profile, can make a the difference in obtaining an interview. We at Singleton Resume, we specialize in offering resume and CV writing services, cover letter writing and LinkedIn profile optimization to make to stand apart from the competition. In this post, we’ll detail how to convey customer service in a resume or CV, highlight how you can demonstrate your skills in customer service on a CV or resume as well as provide suggestions on what to write about customer service expertise.

How do you describe the quality of service you provide on a resume or CV:

In describing your customer service experience, you should focus on specific roles and tasks. Utilize action verbs, like "assisted," "resolved," or "responded," to describe your job. Include any relevant metrics, such a customer satisfaction , to demonstrate the impact you have made.

How do you display the skills of customer service on a CV or resume:

Alongside the description of your experience, it’s important to identify specific abilities which are pertinent to customer service. This includes communication and problem-solving abilities. Include any relevant certifications or training for example, a customer service course or certification with a particular customer care software.

What should I write about when it comes to customer Service skills?

When writing about customer service skills, focus on the most essential and relevant abilities for the position you’re applying to. For example, if your job requires a lot of phone calls, then highlight your previous experience and abilities in phone customer service.

What do I do to write about my experience with customer service:

When writing about your experience with your customer service experience, use specific examples and measure your successes. For example, instead of simply saying "Helped customers with their questions," say "Assisted an average of 50 customers per day with their questions, which resulted in a 90% satisfied rate."

Following these steps, you can create an effective customer service resume, CV, cover letter and LinkedIn profile that shows your relevant experiences and abilities, making you a strong candidate for customer service roles. Be sure not to proofread the resume your CV or cover letter prior to making it available for submission. Also, consider having professional assistance from Singleton Resume if you need assistance.