How to write a Customer Service Resume
Making a professional customer service profile or CV (Curriculum Vitae) will require you to highlight your relevant qualifications and experience. A well-written resume and a strong cover letter, as well as a professional LinkedIn profile, can make a the difference in obtaining a job. At Singleton Resume, we specialize in offering resume and CV writing services covering letter writing, as well as LinkedIn profile optimization to make to stand apart from the competitors. In this article, we’ll detail how to convey the quality of service you provide on your resume or CV, demonstrate customer service skills on a CV or resume and offer suggestions on how to write about customer service skills.
How do you describe the quality of service you provide on an application or resume:
When describing your customer service experience, concentrate on specific jobs and duties. Utilize action verbs, such as "assisted," "resolved," or "responded," to describe your work. In addition, you should include any pertinent metrics, such a customer satisfaction , to demonstrate your impact.
How can you demonstrate customer service capabilities in a resume or CV:
In addition to describing your experience, it’s important to identify specific abilities that are applicable to customer service, like communication skills and problem-solving capabilities. Include any relevant certificates or training including a certificate from a consumer service course or a certificate from a specific customer support software.
What should I write about in regards to customer services skills?
When you write about your customer service skills, focus on the most essential and relevant abilities for the job you’re applying for. For example, if your job involves a lot of telephone communication, emphasize your knowledge and skills for customer service by phone.
How do I write the customer experience I had?
When writing about your experience with your customer service experience, include specific examples and quantify your successes. As an example, instead of simply saying "Helped customers with their questions," say "Assisted an average of 50 clients per day by answering their queries, which resulted in a 95% satisfied rate."
By following these recommendations that you will be able to craft a customer service resume CV, cover letter, and LinkedIn profile that showcases your skills and experience which make you a desirable candidate for customer service positions. Make sure to proofread your resume the cover letter and CV before sending it out and think about seeking professional help from Singleton Resume if you need assistance.
